FAQs

Question: Who do I contact for my questions and concerns?

Answer: Please use the Payroll Specialist Resource List to help direct you to the correct section of HR or Payroll for your questions and concerns.
 

Question: I am a payroll specialist and I would like to know who to contact regarding a payroll adjustment that I submitted.

Answer: Review the Outlook Log Exhibit. The Payroll Adjustments and On Demand Pay Requests are maintained for reference.
 

Question: How can I contact EMACS with comments or suggest improvement ideas regarding the EMACS web site?

Answer: The EMACS team welcomes all comments to include suggestions for improvement, ideas for additional content, or other feedback to make the EMACS web site a better resource. To submit an e-mail to Human Resources, please click here: Send e-mail to HR.

Question: What do I do if I accidentally input the incorrect direct deposit account information on EMACS Self Service?

Answer: You may edit and change your account information up until the Thursday prior to the payday. (Please keep in mind that this date might be moved up during holiday pay periods). If you realize that your account information is incorrect after Thursday, you need to contact your Payroll Specialist or EMACS-Payroll. Suggestions will be provided depending your facts and point in time for processing payroll. Also, see self-service Direct Deposit Instructions for additional assistance.

Question: I am trying to change one of my priority accounts to my balance account, but EMACS won’t let me. How do I make the changes?

Answer: First, you will need to have all of your account information on hand. Click on the “edit” button next to your balance account. You will need to edit your account information by manually removing your old information and typing in your new information. See self-service Direct Deposit Instructions for additional assistance.

 
Question: When I try to enter my bank account, I get a message saying that my bank is not found. What do I do?

Answer: Contact the IT help desk at (909) 884-4884. The operator will route your question to the appropriate group who will assist in adding your new bank routing number. See self-service Direct Deposit Instructions for additional assistance.

Question: I need to have an employee’s supervisor changed. How do I do this?

Answer: You will need to contact your Departmental Security Administrator (DSA). If you are unsure of who this is, please contact your payroll specialist and they can assist you.
 

Question: What are the deadlines for eTime approval?

Answer: Automated emails are sent every pay period to your email account listing the deadlines for eTime submissions and approvals. For pay periods without multiple holidays, employees must submit their time before Tuesday following the pay period end date by 11:00 am. Supervisors/managers must wait until after the pay period end date and before Tuesday 11:00 pm for approval. The deadlines are adjusted for pay periods with multiple deadlines.

Question: How do I setup a ‘favorite’ in EMACS?

Answer: Open the page you want to designate as a favorite. Click on ‘Add to Favorites’ in the navigation header. You can also edit and delete your favorites. They are associated with your EMACS user Id and password and are available on any computer. Also see Creating Favorites Documentation.

Question: What do I do if Central Payroll notifies me of an impending garnishment?

Answer: The garnishment withholding order sent to the employee will give instructions on how to get the order modified. Central Payroll cannot discontinue the order without this documentation.

Question: I received a garnishment within our department for one of our employees. What do I do with it?

Answer: Send all the paperwork to EMACS/Payroll (mail code 0030) as garnishments are records that are maintained by the payroll office.

Question: How do I update my emergency contacts in EMACS?

Answer: You have the ability to add and update your contacts using EMACS Self Service. Once signed into EMACS, navigate to Personal Information – Emergency Contacts. Also see Emergency Contacts documentation.
 

Question: If I have moved, how do I change my address and/or phone number in EMACS?

Answer: You have the ability to update and maintain your home and/or mailing address using EMACS Self Service. Once signed into EMACS, navigate to Personal Information – Home and Mailing Address. Also see Home and Mailing Address documentation.
 

Question: How do I resolve the error message received when I try to sign-in to EMACS?

Answer: There may be technical reasons that will prevent you from signing into EMACS. If you require assistance, please contact the IT Help Desk at (909)884-4884.

Question: How do I view my leave balances?

Answer: You can view your leave balances by viewing your self-service paycheck or by viewing your eTime entry page.

Question: How do I change my password in EMACS?

Answer: After you sign into EMACS, the ‘Change My Password’ link is displayed in the Menu. Also see Password documentation.

Question: If I have forgotten my EMACS password, how do I get a new password assigned?

Answer: The ‘Forgot My Password’ link is located on the EMACS sign-in page at the bottom center of the page. If your email account is missing from EMACS, you will receive an error message. (Most emails are auto maintained in EMACS). You also can call the IT Help Desk for assistance at (909)884-4884. Also see Password documentation.
 

Question: What are the password requirements for EMACS?

Answer: Passwords are case sensitive and must be entered in the same upper or lower case characters that were used when the password was created. They must be at least 8 characters, contain 2 numeric digits and may be in upper or lower case. Passwords expire every 180 days. Also see Password documentation.

Question: Who should I designate on my Last Warrant Designation?

Answer: If you are married you must designate your spouse unless your spouse signs the ‘Consent of Spouse’ portion of the document. If you are unmarried you may designate anyone you wish and change at any time.
 

Question: What do I do if my paper warrant has been lost or stolen?

Answer: Please contact your Payroll Specialist and fill out the Lost/Stolen/Destroyed Warrant Declaration.